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 Claims Procedures
For information on claims procedures for different types of insurance, please see below:

• All Risks Insurance
• Burglary/ Cash in transit Insurance
• Contractors'/ Erection All Risks Insurance
• Fire and Extraneous Perils Insurance
• Golfer's Insurance
• Marine Cargo Insurance
• Motor Insurance
• Pawnbrokers/ Jeweller's Block Insurance
• Personal Accident/ Medical Insurance
• Public/ Bailee's Liability Insurance
• Unisure Travel Insurance
• Work Injury Compensation Insurance
• Other insurance


All Risks Insurance Claims Procedures
In the event of such claims, the policyholder/ insured shall:
1. Notify UOI's Claims Department of the occurrence immediately.
2. Preserve and/or take photographs of the damaged parts for inspection by UOI's appointed representative or adjuster.
3. Within 7 days of occurrence date, obtain the claim form (PDF: 229KB) from UOI, complete and return the same to us within 14 days.
4. Submit other necessary documents like the Repairer's quotation, original receipts and invoices, within 30 days to UOI.
5. Assist and co-operate with UOI's appointed representative or adjuster.
6. Preserve or enforce his/her right of recourse in a case where he/she is entitled to receive compensation from the negligent Third Party.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Burglary/ Cash In Transit Claims Procedures

In the event of such claims, the policyholder/ insured shall:

1. Notify UOI's Claims Department of the occurrence immediately.
2. Notify the police immediately and submit a copy of the police report to UOI.
3. Within 7 days of occurrence date, obtain the claim form (PDF: 229KB) from UOI, complete and return the same to us within 14 days.
4. Provide UOI full particulars of the loss supported by documentary proof.
5. Assist and co-operate with UOI's appointed representative or adjuster.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Contractors'/ Erection All Risks Claims Procedures

In the event of such claims, the policyholder/ insured shall:

1. Notify UOI's Claims Department of the occurrence immediately.
2. Notify the police immediately in the case of theft and submit a copy of the police report to UOI.
3. Provide UOI full particulars of the loss supported by documentary proof.
4. Assist and co-operate with UOI's appointed representative or adjuster.

In the case of Legal Liability claims:
5. If any writ of summons, letter of claim or other legal processes have been issued or commenced against the policyholder/ insured, submit these documents to UOI immediately.
6. Assist UOI to:
a) settle any claim;
b) resist any claim; and
c) institute proceedings.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Fire and Extraneous Perils Claims Procedures
In the event of such claims, the policyholder/ insured shall:
1. Notify UOI's Claims Department of the occurrence immediately.
2. Submit to UOI other necessary documents like Repairer's quotation, original receipts and invoices.
3. Minimise any losses or damages within the policyholder's/ insured's power.
4. Assist and co-operate with UOI's appointed representative or adjuster.
5. Preserve and/or take photographs of the damaged parts for inspection by UOI's appointed representative or adjuster.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Golfer's Insurance Claims Procedures
In the event of such claims, the policyholder/ insured shall:
1. Notify UOI's Claims Department in writing within 7 days of the occurrence.
2. Take photographs of the losses or damages and send them to UOI.
3. Submit to UOI other necessary documents like original bills, receipts and invoices.

In the case of Personal Liability claims:
4. If any writ of summons, letter of claim or other legal processes have been issued or commenced against the policyholder/ insured, submit these documents to UOI immediately.
5. Assist UOI to:
a) settle any claim;
b) resist any claim; and
c) institute proceedings.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Marine Cargo Claims Procedures
When loss/ damage to cargo is discovered at the Sea Port/ Airport, please adhere to the following procedures to expedite claims:
1. Do not authorise delivery of cargo to the final warehouse. Notify UOI and forwarders/ carriers immediately for a joint survey immediately.
2. Submit a written notice of claims immediately to the carriers, forwarders, Port Authorities, bailees and other parties concerned if there is any missing or apparently damaged cargo.
3. Before delivery from the Sea Port/ Airport, ensure that all container seals for containerised cargo are intact.
4. If goods are in doubtful and apparently damaged condition, do not produce clean receipts, unless under written protests.
5. Assist and co-operate with UOI's appointed representative or adjuster and upon request, supply them with the necessary information and documents.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Motor Claims Procedures
In the event of an accident,
1. Do not panic. Stay calm and take note of the vehicle number and the driver's name, address and contact numbers.
2. If possible, take photographs at the scene of the accident showing the position of the vehicles and the damages. Forward the photographs to UOI as soon as possible.
3. Ask for the insurance particulars of the other party/ parties involved in the accident.
4. Refrain from making any liability arrangement, offer or promise with regard to the accident.
5. Ask for the name, address and contact numbers of the independent witnesses, if any.
6. Proceed to our Reporting Centres (PDF: 11KB)to report the accident within 24 hours or the next working day of the occurrence of an accident regardless of whether you are claiming under your own policy.
7. For windscreen damage (provided it is covered), please notify UOI's Claims Department.
8. If the accident is:
a. an injury case;
b. a non-injury case involving a government vehicle or damage to government property;
c. a non-injury involving a foreign vehicle;
d. non-injury case involving pedestrian or cyclist; or
e. a non-injury "hit-and-run" case, lodge a police report within 24 hours in addition to reporting at the Reporting Centres (PDF: 11KB). Submit to UOI a copy of a police report, insurance certificate, driver's identification card and driving license within 7 days of the accident. This is regardless of whether you are claiming under your own policy.
9. If you are making a claim under your own policy, request the workshop to submit a quotation for repairs to UOI.

For further query, please contact the Claims Department at 6222 7733 during our business hours, or email us for follow up. If you require towing assistance after business hours, please contact 6453 8110.
Pawnbrokers/ Jeweller's Block Claims Procedures
In the event of such claims, the policyholder/ insured shall:
1. Notify the accident to UOI Claims Department immediately.
2. Obtain the claim form (PDF: 229KB) from UOI, complete and return the same to us within 10 days.
3. If necessary, make a police report and submit a copy of the police report to UOI.
4. For losses due to confiscation, submit the police acknowledgement slip and pawn tickets. Inform UOI once the confiscated items are returned.
5. Assist and co-operate with UOI's appointed representative or adjuster.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Personal Accident/ Medical Claims Procedures
In the event of such claims, the policyholder/ insured shall:
1. Notify UOI's Claims Department of the occurrence immediately.
2. Obtain the claim form (PDF: 86KB) from UOI, complete and return the same to us within a month.
3. Submit to UOI other necessary documents like original medical bills, receipt and invoices.
4. A medical report may be required.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Public/ Bailee's Liability Claims Procedures
In the event of such claims, the policyholder/ insured shall:
1. Notify UOI's Claims Department of the occurrence immediately.
2. Obtain the claim form (PDF: 157KB) from UOI, complete and return the same to us within 7 days.
3. If any writ of summons, letter of claim or other legal processes have been issued or commenced against the policyholder/ insured, submit these documents to UOI immediately.
4. Assist UOI to:
a. Settle the claim;
b. resist any claim; and
c. institute proceedings.
5. Unless there is a written consent from UOI, please refrain from making any liability arrangement, offer, or promise.
6. Assist and co-operate with UOI's appointed representative, adjuster or lawyer.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Unisure Travel Insurance Claims Procedures

In the event of such claims, the policyholder/ insured shall:

1. Notify UOI's Claims Department of the occurrence immediately upon your return to Singapore.
2. Obtain the claim form (PDF: 446KB) from UOI, complete and return the same to our claims handling agent within 10 days at the following address:

Crawford & Company International Pte Ltd
5 Shenton Way
#33-01 UIC Building
Singapore 068808
Tel: 6225 4211
3. Submit the air-ticket counterfoil, passenger receipt or tour booking invoice and original Unisure Certificate of Insurance.
4. For luggage delay/ damage claims, submit to UOI the Property Irregularity Report/ Property Damage Report, and Luggage Tags.
5. For travel delay claims, submit to UOI the relevant Airline's confirmation letter stating the reason and duration of delay.
6. Submit to UOI a copy of the police report if the loss occurred whilst not in the custody of the airlines and Transportation Authorities.
7. Assist and co-operate with UOI's appointed representative or adjuster.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Work Injury Compensation Insurance Claims Procedures

In the event of such claims, the policyholder/ insured shall:

1. Notify UOI's Claims Department of the occurrence immediately.
2. Within 7 days of occurrence date, obtain the claim form (PDF: 427KB) from UOI, complete and return the same to us.
3. Notify the Ministry of Manpower (MOM) of the occurrence using iReport at www.mom.gov.sg in accordance with the Work Injury Compensation Act and the time limits set out by Legislation.
4. Submit to UOI a copy of the iReport within 10 days. If the case is not reported to MOM, obtain the claim form (PDF: 427KB) from UOI, complete and return the same to us.
5. Submit to UOI other necessary documents like original medical certificates, bills, receipts, invoices and the police report.
6. If any writ of summons, letter of claim or other legal processes have been issued or commenced against the policyholder/ insured, submit these documents to UOI immediately.
7. Assist UOI to:
a) settle any claim;
b) resist any claim; and
c) institute proceedings.

For further query, please contact the Claims Department at 6222 7733 or email us for follow up.
Other insurance
Please contact UOI's Claims Department at 6222 7733 or email us for follow up.


 

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